Refund & Replacement Policy

We are committed to delivering high-quality products and ensuring customer satisfaction. To maintain transparency and avoid misuse, please read our policy carefully before placing an order.

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📦 Unboxing Video – Mandatory for Claims

To be eligible for any replacement or refund, customers must provide a complete unboxing video as proof.

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🎥 Guidelines for Unboxing Video

Please ensure the following while recording:

1. The video must clearly show the sealed package from all sides, including the shipping label.
2. Start recording before opening the parcel, showing a full 360° view of the package.
3. The entire unpacking process must be recorded continuously without any cuts.
4. All contents inside the package must be clearly visible in the video.
5. Any damage, missing items, or defects must be shown clearly in the same video.
6. The video must be a single, unedited clip.

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❗ Important Notes

- Claims without a proper unboxing video will not be accepted.
- Edited or unclear videos will be rejected.
- The unboxing video is the only valid proof for damage, missing, or incorrect product claims.

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🔁 Replacement Policy

We offer replacements only in the following cases:
- Damaged product received
- Wrong item delivered
- Missing items

👉 Claims must be raised within 48 hours of delivery.

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💰 Refund Policy

- Refunds are processed only if replacement is not available.
- Shipping charges are non-refundable.
- Refund will be issued to the original payment method within 5–7 business days after approval.

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🚫 Non-Eligible Cases

- No unboxing video provided
- Product used or damaged by customer
- Incorrect address or failed delivery (RTO cases)
- Change of mind after order is placed

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📩 Need Help?

For any issues, contact our support team with your order details and unboxing video proof.

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We appreciate your understanding and cooperation in helping us serve you better.